Smartie
Last updated: 21 June 2025

POS Problems: 5 Signs You Need a POS Upgrade

Upgrading to the latest technology in the POS world is positively impacting the way many businesses are operating.

Businesses across Australia are implementing brand-new ePOS systems after realising they could have been making more sales with less effort!

Constant buffering. System crashes. Underwhelming features. Do these POS problems sound familiar to you? If so, it’s likely your business is being held back by an outdated POS system.

Did you know that POS technology typically has a life cycle of 4-7 years? After that, it becomes second-rate as more advanced solutions enter the market.

While this may seem frustrating, it does give your organisation the chance to level up every few years. In fact, your business may be in dire need of an upgrade right now!

If you find yourself in any of the following situations, it’s time to throw out your old POS system and give your business the modern POS system it merits.

Super-slow Software

Do you find yourself cursing at the snail-like speed of your POS system? Are customers questioning whether their transaction has gone through? Slow, buggy software is the first sign that it’s time to upgrade your POS system.

After years of use, POS software naturally deteriorates as it struggles to stay abreast with the latest ERP processes. Not only does this make life more difficult for staff, but customers will take note too. With so many affordable alternatives available, call it quits on your slow POS software.
Hardware Headaches

If you’re still working with chunky monitors, old-school payment terminals or printers that jam every other hour, it’s time to make an upgrade. Outdated hardware is unreliable, visually unappealing, and takes up more space than necessary.

Old hardware is also unlikely to be compatible with the latest software solutions, which puts you at a disadvantage to competitors. If you want the best of POS, you’ll need a hardware overhaul.
Insufficient Features

POS technology is now more advanced than ever. A few years ago, POS systems that could produce sales reports were seen as state-of-the-art—now it’s an industry standard.

If your current system is more than three years old, it’s probably already missing out on some key features. Nowadays, modern systems can automate your inventory, integrate your online sales, reveal detailed business insights and even run promotional campaigns!
Data Drawbacks

Are staff still pulling together sales reports manually? Does it take more than thirty seconds to retrieve your best-performing products for the quarter? If so, you’re probably wasting hours of labour on data analysis that you really don’t need to be doing.

With modern POS systems, data composition is a lightning-quick process. From sales figures to specific customer information, ePOS systems bring together insights from all areas of your business for more meaningful data analysis.
Prehistoric Payment Processing

This one’s important: if you can’t support a wide variety of payment methods, it’s time to modernise your POS. In today’s diverse payment ecosystem, the cash register simply doesn’t cut it.

Card chip readers are a must. The rise of digital payments like Apple Pay means that support for NFC payments is likewise essential. A modern POS system can do all of this and will allow you to take your customer experience up a notch.

Consider this: the longer you wait to upgrade, the further you’re letting competitors race ahead with the latest POS technology. Modern POS systems will advance your business in a multitude of ways, including:

Sophisticated reporting
Laser-quick inventory management
Omnichannel customer experiences
The security of cloud-based backups
Thousands of dollars saved in labour costs

Don’t hesitate—get in touch with us today for a free personalised quote!

How Can I Get A Better POS System Deal?

It's simple - all you need to do is compare quotes with our easy to use tool.

Most restaurants don't have an ePOS system that fits their needs, which means when you are looking to upgrade it can be daunting and difficult to know what you need. To make sure you only pay for features and extras that your restaurants will benefit from, we provide you with a variety of quotes and you get to make the final decision.

This simple tool is helping restaurants across Australia save money, upgrade with ease and benefit from the latest technology in the POS world. It’s your turn to get what your restaurants business needs in order to grow, flourish and increase sales.

Want FREE Quotes? Click Where Your Business Is Based To Get Started

How Do I Get The Best Deal?

Here at Smartie, we take the hassle out of quote comparison. We've done all the legwork, finding the most trusted and experienced ePOS system providers across the globe for you.

By filling in some basic details about your restaurants, we can put you directly in touch with these providers, who can then give you a bespoke quote. You can then choose the best one for you.

With all the time and money you'll save, you can really focus on making your restaurants thrive!